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Terms and conditions

1. Introduction

These Terms and Conditions govern access to and use of the technology solution offered by Ainoa Arti S.A.S , consisting of a conversational bot that integrates with messaging platforms and social networks such as WhatsApp, Instagram, Facebook, as well as the client's website and other compatible tools.

By hiring, configuring or using the bot, the client expressly accepts these Terms and Conditions.

2. Definitions

  • "Conversational Bot": software owned by Ainoa Arti S.A.S that automates interactions with users across different digital channels.

  • "Client": the individual or legal entity that hires the service.

  • "End Users": people who interact with the bot on the client's channels.

  • "Integrations": connections with external platforms (WhatsApp, Instagram, Facebook, etc.) required for the bot to function.

3. Purpose of the Service

The service consists of:

  • Implementation and configuration of a customized conversational bot.

  • Connecting the bot to the platforms selected by the client.

  • Access to metrics and reports according to the contracted plan.

  • Technical support during the term of the contract.

4. Company Responsibilities

Ainoa Arti S.A.S commits to:

  • Provide the service in accordance with the established quality levels.

  • Maintain the security and confidentiality of the information processed.

  • Notify the client of technical changes, updates or service interruptions.

  • Comply with applicable data protection laws.

5. Client Responsibilities

The client commits to:

  • Provide accurate and up-to-date information for the correct configuration of the bot.

  • Ensure that use of the bot and shared content complies with the policies of the integrated platforms (WhatsApp Business, Meta, etc.).

  • Not use the bot for unlawful activities, mass spam, harassment, spreading misleading information or violating the rights of third parties.

  • Keep active the accounts and access credentials required for the integrations.

  • Assume responsibility for the interactions carried out by end users on its channels.

6. Intellectual Property

The conversational bot, its code, design, interfaces and documentation are the exclusive property of Ainoa Arti S.A.S.
The client obtains only a limited, non-exclusive and non-transferable license to use it during the contracted period.

7. Third-Party Integrations

The service depends on integrations with external platforms (e.g. WhatsApp Business API, Instagram, Facebook, etc.).
Ainoa Arti S.A.S is not responsible for failures, policy changes or interruptions originating on those platforms.

8. Confidentiality and Data

  • The company will keep confidential the information it accesses while providing the service.

  • The client is responsible for complying with applicable data protection regulations in its country with respect to end users.

  • End users' data will not be used by Ainoa Arti S.A.S for purposes other than providing the service.

9. Payments and Billing

  • The client agrees to pay the amount corresponding to the contracted plan under the agreed conditions.

  • Failure to pay may result in suspension or termination of the service.

  • Prices do not include taxes, fees or additional charges from the integration platforms.

10. Limitation of Liability

Ainoa Arti S.A.S will not be liable for:

  • Damages arising from misuse of the bot by the client or third parties.

  • Failures caused by interruptions on external platforms.

  • Loss of information caused by misuse on the part of the client.

  • Cases of force majeure or events beyond the company's reasonable control.

11. Term and Termination

The contract will last for the period established in the contracted plan.
It may be terminated early in the event of:

  • Non-payment by the client.

  • Misuse of the bot contrary to these Terms.

  • Unilateral decision by the client (with no right to a refund of payments already made).

12. Changes

Ainoa Arti S.A.S may modify these Terms and Conditions.
Updates will be notified to the client and published at www.ainoa.app .
Continued use of the service implies acceptance of such modifications.

13. Governing Law

These Terms will be governed by and construed in accordance with the laws of Colombia, without prejudice to any mandatory provisions applicable in other jurisdictions.

14. Contact

For questions about these Terms and Conditions, you can contact us at:

  • 📧 Email: atencionusuario@ainoa.app

  • 📞 Phone: 333 722 6164