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Privacy policy

1. Introduction

At Ainoa Arti S.A.S we value and respect your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website www.ainoa.app and make purchases in our online store.

By accessing our site and using our services, you accept the terms described in this Policy.

2. Information We Collect

When you use our online store, we may collect the following information:

  • Identification data: full name, shipping address, identification number.

  • Contact data: email address, phone number.

  • Payment data: credit/debit card information or other payment methods (processed securely by our payment provider, Wompi).

  • Browsing data: IP address, device type, browser, pages visited and browsing time.

  • Purchase history: products purchased, dates, amounts and preferences.

3. Use of Information

We use your information for the following purposes:

  • Process and manage your orders in the online store.

  • Send confirmations, updates and notifications about your purchases.

  • Provide customer support and respond to your inquiries.

  • Offer you promotions, discounts and news (if you have given your consent).

  • Improve the security, functionality and experience of our website.

  • Comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell or rent your personal data to third parties.
We may share your information only with:

  • Payment providers: to process transactions securely.

  • Analytics and marketing platforms: to improve the user experience.

  • Competent authorities: if required by law.

5. Information Security

We adopt technical, administrative and physical security measures to protect your personal information against unauthorized access, loss, misuse or disclosure.

However, you should keep in mind that no transmission or storage system on the internet is 100% secure.

6. Cookies and Similar Technologies

Our site uses cookies to improve your browsing experience, analyze usage patterns and personalize content. You can configure your browser to reject cookies, but this may affect the functioning of some parts of the store.

7. User Rights

You have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete information.

  • Request the deletion of your data when it is no longer necessary.

  • Object to the use of your data for marketing purposes.

  • Withdraw your consent at any time.

To exercise your rights, write to us at: atencionusuario@ainoa.app

8. Data Retention

We will retain your information only for as long as necessary to fulfill the purposes described in this Policy, unless the law requires a longer period.

9. Third-Party Links

Our online store may contain links to third-party websites. We are not responsible for the privacy practices of such sites, so we recommend you read their privacy policies independently.

10. Changes to the Privacy Policy

We may update this Policy at any time. We will post the new version on this page and indicate the date of the last update.

Last updated: [09/20/2025]

11. Contact

If you have questions or wish to exercise your rights, you can contact us at:

  • 📧 Email: info@ainoa.app

  • 📞 Phone: 333 722 6164