The challenge
Groupnova, based in Guatemala, handles collections and sales for large companies through thousands of phone calls. Coordinating that volume and keeping it in sync with each client's internal system was an operational bottleneck.
Voice agents for collections and sales at scale
Ainoa built custom software for Groupnova with voice agents for collections and sales, integrated with ElevenLabs. Every call is automatically categorized by outcome, and agents are configured according to the process and the corporate client they serve.
Everything in one place
From the same software, Groupnova's team manages thousands of calls, exports and syncs them with its own system, and also manages tasks, clients, and the creation and configuration of new agents.
Queryable in real time
Groupnova's system also has its own MCP server, to check call status in real time from tools like Claude or ChatGPT.