The challenge
Sura needed a way to support the wellbeing of drivers at the companies it insures, especially around two critical topics: road fatigue and emotional management.
Voice agents that support, not just inform
Together with Riskos Consulting, Ainoa built AI voice agents that talk directly with each driver about fatigue and emotional management, across different levels of conversation, as real support rather than a checklist.
Alerts that arrive in time
When the system detects a warning sign — fatigue or emotional distress — it immediately notifies Sura, so a human can step in and talk directly with that person.
A dashboard per company
Each company insured by Sura has its own dashboard showing driver wellbeing progress. The whole system is connected to multiple WhatsApp and voice lines, and has its own MCP server to check driver wellbeing in real time from tools like Claude or ChatGPT.